In my app, a Client will sign on to chat with an Admin to receive services. I’ve got multiple admin teams and a user can potentially have threads open with each team.
I’ve created Admin users w/ a boolean and have created seperate log in flows. I’m struggling to wrap my head around how the clients message goes to the team or any online team member or just a “team” queue and not to a specific Admin (who could also oversee multiple teams).
Any help would be greatly appreciated.