How to fix crisp chat or web viewer continuously loading and having this loading screen I’ve been on this for 1 hour and its still loading
Are you passing any query parameters here? Email?
I noticed if passing a different email each time on the same device, this can result in crisp being confused and not loading.
Hi Dev,
Nathan is good at Crisp and he can able to help here.
But one thing to check is there a space after your full URL? ( in the past this happens to me also and I noticed that I had a space after the URL and once I removed it worked again!)
( A space after the 5 character at the end in the ID )
If it is remove it and try.
Thank you
I haven’t gotten passed this loading screen so I can’t add a email
I checked for this too and there is no space
Try this and tell me if it works it just loads for me for hours
The result :
Maybe Nathan knows what’s the issue.
Just a guess. Did you try deleting the web view and adding it again?
Yes possible you can make a new project for me using my crisp chat id and I will see if I can open it from my end?
This is what I get when using browser or phone
(Attachment RPReplay_Final1647278005.mp4 is missing)
I’m not an expert in this I didn’t test every situation. But another thing I noticed was private browsing window had problems had issues. If i can get to the bottom of the issue I will post.
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