Customer support chat function

Is it possible to create a customer support chat function in which customers can initiate a chat which can be replied to by any user designate as type “admin”?

Further, can this be configured so that all admins can see all customer support chats, and can join in any customer support chats?

In other words, I’d like to be able to observe and step in to a customer support chat, but usually let one of my admins handle it themselves.

Hi @MikesClub ,

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