No longer getting the option for the camera

[bchavis]

I have an app running as a webapp at this point that uses the mobile camera to take and store photos. It has been working for over a month.

However, today the app does not present the option for the camera anymore…just the ability to pick an existing photo from the gallery.

I have created a one screen “camera test app” with a photos collection trying to figure it out. It is not providing the option for the camera either.

Maybe this is an issue with my subscription? I upgraded to team from trial last week.

Any help is appreciated!

Thanks

[Ali-Bazzi]

Hello, can you please provide an image for the issue you’re experiencing?

Thank you!

[bchavis]

Thanks for responding. There really aren’t any meaningful images. As my production app has 20–25 screens, I decided to isolate the photo problem in a test app to see if the problem existed there. It does the same thing.

I created an app with one collection (photos) along with the default users.

When I tap the picture field, the app presents only the media picker. In the past, it would offer a tile with the camera along with the media on my phone. I would select the camera and take the picture.

Again, this worked for weeks. I made no changes in the app except for a few admin screens. The only other thing that comes to mind is that I upgraded my plan to “Team” from the trial.

I have tested the camera at webcamtests.com which also opens the camera in Chrome. I works just fine. Also, the camera works in appsheet apps.

Thanks!