No updates possible

Get Help
1

Dear adalo user,

I wanted to upload a different version of my app because I no longer have the old version after several changes.

Unfortunately, I forgot that this also changes the key or certificates when publishing. Is there a possibility to give my new version with the keys of the old version, so that google can assign new builds to the same app and I can perform updates? Otherwise I would have to have the entire project deleted by google and create a completely new one. That would be very time-consuming and I would very much like to prevent that.

I would be very happy if anyone could help me with this.

Warm regards

Philipp

2

Hi @phil1,

I think that you need to contact Google Play support to reset the key for an existing app in Google Play, so that you can create new keys and upload new build with new keys.

Best,
Victor.

3

Hello Victor,

Adalo support wrote me that they can provide me with a key for the new app, which I should then forward to Google.
I don’t believe that Google can simply replace a key.
Unfortunately, Adalo has not replied to my message for days and has not yet sent me a key!

Kind regards

Philipp