(As I was typing all of this I see a post was added) I both agree & disagree! I’m not talking about coding capabilities as a negative! I actually say it’s miles ahead and I don’t know flutter.
Adalo is doing AMAZING things which is why I chose to put my “app eggs” in their basket. I also have a website builder & hosting as the other half of the soon to launch business…by myself, getting tired and getting old! BUT, dealing with people is NEVER easy especially at scale! It’s what wore me out the most and I was a “people person” all my life!!! I meant to only describe the REALity that I’ve seen make or break these kinds of efforts… on this kind of scale (from a lay man’s perspective) by these kinds of companies. It’s customer service and/or the confusion and feeling that comes from not having it if that’s what is felt by said target market / customer base!!! For example, this long thread confuses and fires people up as I can now see replies that add me, while I am saying the opposite.
One of the other platforms that I mentioned are miles ahead of all others in terms of the “feeling” of having (and actually having it) customer service. It’s partly a “psychology thing”… it seemed so easy, “laid back” and organized that I rarely even used it! BUT I KNEW THAT IT WAS THERE, it was built in to “where I was working” and changed the whole experience “in those terms”!!
That’s also why I think that platform is miles behind in design / UI / UX / components / etc. They have some of their staff tending to paying customers while they inch slowly ahead but it’s very thorough (and very well balanced) in every OTHER way. Not easy on Adalo’s part or the other platforms. Balance is the everything TO everything in every one of our situations. Not easy just necessary!!!
They were miles ahead in that way, but Adalo is miles ahead in functionality / design / UI UX. I also feel with their new funding, they are going to improve on what they initially built for all of us to “get very far”. The kind of balance that it takes to get people interested, keep people using it, so you can tend to them while building more and more each day would be treacherous. ON THE OTHER HAND, people are building very real businesses for them and for other clients that THEY need to answer to or lose their reputation trying to appease while it advances. Stop and reimagine that feeling of this and not being able to do anything about it or even get an answer for 18 hours or never at all. This has and does happen!
I’m not going to post it to have some of the less respectful members of the community give a snarky reply (unlike everyone in this post so far)… but I’ll send an email or take a call! AT THE END OF EVERY DAY, customer service is at the top of all lists in my opinion. And being ignored (or overlooked or lost in the mix) only makes anyone angry so more balance in customer service / ticketing / learning is probably already in the works I imagine, but I don’t know that either. I don’t have energy left to read every single post in the entire system on top of everything else. IS THIS A PRIORITY VERY SOON so that customers can FEEL good about their decision??? That answer alone, will probably cater to MANY frustrations that I see.