We put together a blog post to include you in on some of what we’ve been working on over the last two months & I definitely recommend checking it out. It’ll give you a little insight into why we’ve made changes, what those changes are, and what you can expect from us moving forward!
Read the full blog post here Sprucing Up Support, Slack, & Sunsets
We really believe we have the best community around & we’re working really hard to ensure you think so too — first by uniting our Slack & Forum communities. So you’ll begin to see a lot of new faces in the forum, make sure to say “hi!”
Additionally, we’ve outlined some new Support Guidelines in our Statement of Support about what our team helps out with & there’s a new ticket form to get help This will increase our response times and expedite resolutions since we’ll be asking for the “need-to-know” details to help!
Thank you all for coming along for this ride & bearing with us as we perfect our processes to give y’all the best we have to give!