Good afternoon, I am writing here because support is not answering me for the third day
The situation is that I accidentally made an annual service, although I was planning to pay by months, I asked support to refund all but one month.
I got the answer: "Per our Terms of Service, we do not offer refunds for service but If you’d like, I can refund the credit amount of $418 for all but 1 month of service, to your card ending in 3478.
And now it’s been a long time but the money has not come to my card, support is silent… this money is very important to me
Welcome to the Community!
Sorry for the inconvenience.
Sometimes following up with support is a good idea because your ticket may have gotten lost in the queue of 100’s of tickets.
Stay safe and I hope you keep using Adalo.
it looks like my emails are not getting through to support, can you help? Colin Winhall wrote me that they didn’t receive my letters, even though I sent them four times.
Did you try creating a new support ticket and telling Colin about the new one?
(Submit a Support Ticket)
I think submitting a ticket here rather than emailing will be faster.
I had already created a request, I was told that they could refund the money except for one month, I agreed.
But then they wrote to me that they did not receive a letter from me
Thanks for reaching out and I am sorry you are facing this issue! It looks like your account was successfully downgraded to the monthly plan and you were given a credit for $417.99.
Please let me know if you would like me to do that.
I wrote: yes, I need to return at least $ 417 to my card
But the money didn’t come for a long time, so I wrote again
And they wrote to me that there was no letter of consent from me
It appears my colleague did respond to this request and did not receive any correspondence back from you.
I have processed the refund instead of the credit to your account. Your account will automatically be downgraded at the end of this month.
It can take 3 to 5 business days for a refund to be processed and visible in your bank account.
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