This is the worst support reply I've received in all my experience with no-code tools

[NoCodeBuilder]

My app on Adalo used to work great, but suddenly, after my last change, the app broke. I’ve been trying to solve it for the last several days.

At some point, I decided to write a support ticket and received a standard link to the Adalo App Academy. When I asked where exactly I could find the answer, I received this reply:

Is my question stupid? Yes, I’m certain it’s considered foolish 100%.

Should a support person reply like this? I don’t think so.

If you don’t want to provide helpful answer to user, please hide support ticket page and create automatic bot with faq.

I’m on a $65 monthly plan and I expect to receive at least one helpful support response in 3 month that I pay for the service.

[garrafa]

I would not expect that, especially in a paid plan. Sorry to hear that. Hope they offer you a better response and solve your issue.

[NoCodeBuilder]

Thank you!

Unfortunatly they just ignored my ticket

[James_App_Maker]

Sorry for what happened. This shouldn’t be the case.

What’s the issue your facing?

[garrafa]

Here: Error when previewing an app in different browsers: your connection is not private - #7 by garrafa

[NoCodeBuilder]

Suddenly, several days ago, the “Image Slider” component stopped working. I didn’t make any changes to collections or anything else, just changed the text copy and clicked publish.

I assume this happened because I used to have several thousand lines of data while publishing the new version. After this occurred, I tried to resolve the issue by deleting all lines of data, but it didn’t help.

[garrafa]

Man, this problem I discussed on my topic is like a “virus”: every single day, one or two show up here opening a new topic complaining about the same “symptoms”.

[pushingpandas]

I just came back to check if situation got better since I wanted to use adalo again but after seen this here and no feedback or reaction from adalo … I might stay at flutterflow

[dilon_perera]

Hi @NoCodeBuilder,

I’m sorry for this situation and I feel your pain!

Your issue is that your app doesn’t work? Not opening or the features doesn’t work properly? Published or PWA version?

@NoCodeBuilder

Suddenly, several days ago, the “Image Slider” component stopped working. I didn’t make any changes to collections or anything else, just changed the text copy and clicked publish.

I assume this happened because I used to have several thousand lines of data while publishing the new version. After this occurred, I tried to resolve the issue by deleting all lines of data, but it didn’t help.

Image Slider component auto resizing?

Thank you