I have a text field that I would like hidden if a product is listed on a users product field. Specifically, if a user in their product field has CustomerXM listed as a product, the text field labeled “How long have you been using CustomerXM?” should not appear.
Here is the text field and the settings:
Here is the user database entry:
However, that text field still shows up in preview.
It looks like it is not picking up the value of text in the product field because if I check against a true/false field, the text disappears. What am I doing wrong?