Developing a protoype to see if this will work for a client. They are needing a chat option, which is working. However, it looks like any client or support team member can message each other. We need the clients to only select from a group of support members to chat with. I’ve added the “user type” attribute to the user table, but not sure where I can add logic to say only show “support” team members to the end user. Is this possible?
If I got your question correctly - you just need to add an additional filter on the lists of users, where you start the conversation.
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