How long does support take to respond usually?

I have an urgent issue, I signed up to adalo via no code tech, they gave me a discount code for three months free. I put it in upon subscribing but it didn’t recognise it and still charged me but the support ticket I raised numbered 528193557 has not had a response yet but it would be great if I could get a response due to the money already being taken, I hope you can understand the urgency in this respect?

Hi Welcome, I’ve gotten replies within 24hrs (weekends don’t count as support isn’t available then)

Ah that could be why. Many thanks!

72 horas em média… pode ocorrer antes ou depois.

Mi espanol es malo, tu escribes specifico para ingles es 72 tiempos / horas si? Or in English you just meant is about 3 days?