Right there, you illustrate the problem perfectly.
The submit a support ticket URL is nowhere to be seen, or isnt obvious - click the help & documentation and it isn’t even obvious from there how to submit a ticket.
Re the documentation: That was (along with YouTube) was one of the first places to go to solve the issue, so for ppl like you (& others) to then post a link back to that resource didnt help the situation.
Re: Free personal time; to my knowledge, it isn’t compulsory, but that also shows a lack of effort on the part of Adalo not to actually have anybody from the company in the forums to help.
Re: Hiring an expert; I did put a post in the freelance jobs section, but yet again, no help from Adalo.
Re: As advice: I supplied all the information I could, even when ppl like you asked question I gave as much info as I could - what would be the point of witholding info and prolonging the problem?
Re: The above thread - having read it again, it says I’ve read the ‘Trigger notification’ resource and tried o use it, but to no avail.
Re Diagnose the problem: 1. Did I put an action re permission - Yes, you’ve asked this previously. 2. Yes, I have the app on 4 different devices running different google accounts. Didn’t make an ounce of difference. 3. Maybe you could have suggested this 4 days ago?
Whilst I appreciate the resources that you’ve provided on YouTube and here, I think that the 2 take aways from this is: The poor comms from adalo regarding support and Adalo shouldn’t be relying on unpaid volunteers to support a commercial venture.
In the end, I was approached by another forum user who seems to have solved the issue and added value to the app. In return I offered to pay them but they refused, so I’ll be buying some of their services in the future.
What techies often forget, and I see it alot, is they take it for granted that non-techies/or those starting out dont have the same depth of knowledge - I was formerly a chef in the Michelin star environment, I could describe how to make a souffle in about 2 sentences, but unless you are au fait with what you are doing it means nothing.